SAP Knowledge Base Article - Preview

2461332 - No sla values set when incident created from Inbound E-Mail Inbox - SAP Solutuion Manager

Symptom

  • Dispatcher has no ability to set priority
  • Incident created from Inbound E-Mail Inbox
  • No entries created in table AISLAIDX_CLOCK
  • No sla values set when incident created from inbound email

 


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Environment

  • SAP Solution Manager 7.1 SP10 and higher

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Sla, priority, inbound email, inbound, email, inbox , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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