2459963 - How to setup e-mail/IMAP/365 servers with using DNS name instead of IP addresses | SAP Knowledge Base Article

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2459963 - How to setup e-mail/IMAP/365 servers with using DNS name instead of IP addresses

Symptom

You are configuring the E-Mail Settings for SAP Contact Center in the System Configurator, but the "IP Address" field is not allowing you to enter a DNS name like Office365.com or office.outook365.com as seen in below:
imcoming_mail.png


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, imaplib.error, EXC, login, DNS, 365, Office, Outlook, External IMAP, Email Server , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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