SAP Knowledge Base Article - Preview

2458981 - Connection reset and timeout errors in PI SFTP Adapter

Symptom

  • You have a Process Integration (PI) or Process Orchestration (PO) system which is using the SFTP Sender Adapter for secure communication to remote FTP servers
  • You encounter intermittent connection errors which can result in alerts being triggered in PI/PO 
  • The errors thrown include: 
    - Exception received: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset
    - Exception received: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketTimeoutException: Read timed out

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Environment

  • SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5
  • SAP Process Integration, business-to-business add-on
  • SAP Process Integration, secure connectivity add-on

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Process Integration, business-to-business add-on 1.0 ; SAP NetWeaver Process Integration, secure connectivity add-on 1.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1

Keywords

Process Integration 7.0, PI 7.0, PI 7.01, PI 7.02, Process Integration 7.10, PI 7.10, Process Integration 7.11, PI 7.11, Process Integration 7.30, PI 7.30, Process Integration 7.31, PI 7.31, Process Orchestration 7.4, PI 7.4, PO 7.4, Process Orchestration 7.5, PI 7.5, PO 7.5, XI, AEX , KBA , BC-XI-CON-SFT , Secure File Transfer Protocol Adapter , Problem

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