SAP Knowledge Base Article - Preview

2458613 - Error http: 500 When Launching the Software Update Manager Common User Interface

Symptom

When launching the Software Update Manager Common User Interface an error HTTP 500 is returned in the browser window

In the SAP Host Agent log 'sapstartsrv.log' you also see an error:

[Thr 2220] *** ERROR => Logon user <domain>\<SID>adm is different from the execution user <hostname>\<SID>adm. This is on Windows not allowed. [GenericOperationCommand.cpp 233]".


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Environment

Windows

Product

SAP NetWeaver 7.3

Keywords

blank screen, login failure , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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