SAP Knowledge Base Article - Preview

2457557 - Portal Runtime Exception on accessing Fiori Launchpad

Symptom

  • While accessing the Fiori LaunchPad, you get portal runtime exception 
  • You see an error in default traces (/usr/sap/<SID>/<instance>/j2ee/cluster/serverx/log) similar to the below:
    "Oops, it seems that you have entered FLP on EP with device type which is not maintained in the device group manager, therefore FLP on EP switched to safe mode. In order to avoid such cases, please maintain your device in the device group manager
    com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component 
    Application name : com.sap.portal.navigation.flp.resources 
    Component : pcd:portal_content/every_user/general/defaultFLPFrameworkContent/FLPDesktop/frameworkPages/FLPFrameworkPage/com.sap.portal.FLPResources 
    Component class : com.sap.portal.navigation.flp.resources.FLPResources …
        at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
    Caused by: java.lang.NullPointerException: while trying to invoke the method com.sap.portal.ds.objects.IDeviceGroup.getAtomicID() of a null object loaded from local variable 'deviceGroup'
        at com.sap.portal.navigation.flp.resources.FLPResources.getDevicGroupAtomicId(FLPResources.java:693)
        at com.sap.portal.navigation.flp.resources.FLPResources.doContent(FLPResources.java:337)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)"
  • The error may happen only on Desktop devices, tablet devices (e.g: a ios or Android), mobile phone devices etc. or on all platforms

Read more...

Environment

  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP Netweaver 7.5

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, ui5, fiori, iview,launchpad, flp, java,enterprise ,ipad, iphone, mobile, IDeviceGroup.getAtomicID, deviceGroup, java.lang.NullPointerException, FLPResources, Device Group Manager, User Agent Definition, ios, android, windows, tablet , KBA , EP-PIN-NAV-FFP , Fiori Framework Page , EP-PIN-PRT , Portal Runtime , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.