SAP Knowledge Base Article - Preview

2456790 - Loyalty Points expiration time due to inactivity

Symptom

Currently the business runs only one loyalty program that runs worldwide, the points earned from the loyalty program are set to expire after 2 years from the date that they were earned, if they have not been redeemed.

But the business want exempt a group of loyalty members that belong to a single location (country) from getting their points expired, because a law specific to that location will not allow to points to expire based on a time limit.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA 

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Loyalty point expires after 2 years if not Redeem, exempt the a loyalty group members from getting their points expired , KBA , CRM-LOY-RRG , Reward Rule & Rule Group , CRM-LOY , Loyalty , Problem

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