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2456753 - Troubleshooting instance start/stop situations during SUM procedure - Upgrade-WIKI

Symptom

You have problems during one of below SUM start/stop phases and you are looking for more information on how to resolve them.

Below phases are considered:

  • START_SHDI_PREPUT
  • START_SHDI_FIRST
  • START_SHDI_SHD2
  • STOP_SHDI_RES
  • STARTSAP_TRANS
  • STARTSAP_NBAS
  • STARTSAP_PUPG
  • STARTSAP_TBUPG


Errors investigated in this wiki are:

  • 1EETQ399 Last error code set is: Shadow instance couldn't be started, check 'STARTSSC.LOG' and 'DEVTRACE.LOG':
Process /usr/sap/PRD /SUM/abap/exe/sapcontrol exited with 2, see '/usr/sap/ PRD /SUM/abap/log/SAPup.ECO' for details

OR

Process /usr/sap/PRD /SUM/abap/exe/sapcontrol exited with 1, see '/usr/sap/ PRD /SUM/abap/log/SAPup.ECO' for details
1EETQ204 Upgrade phase "START_SHDI_PREPUT" aborted with severe errors ("20140224090324")

OR

1EETQ204 Upgrade phase "START_SHDI_FIRST" aborted with severe errors ("20140411183742")

OR

1EETQ204 Upgrade phase "START_SHDI_SHD2" aborted with severe errors ("20140411183742")

  • Last error code set: Shadow instance couldn't be started, check 'STARTSSC.LOG' and 'DEVTRACE.LOG':

RFC login to system ECT ashost
SAPhost nr 01 gwhost SAPhost gwservice sapgw01 failed with code 2 key
RFC_LOGON_FAILURE: ...

  • 2EETQ360 RFC of "UPG_IS_SHADOW_SYSTEM" failed
1 ETQ359 RFC Login to: System="TST", AsHost="sapr32" Nr="66", GwHost="sapr32", GwService="sapgw66"
2 ETQ232 RFC Login succeeded
2EETQ360 RFC of "UPG_IS_SHADOW_SYSTEM" failed:

OR

Severe error(s) occurred in phase MAIN_SHDRUN/START_SHDI_FIRST!
Last error code set: Shadow instance couldn't be started,
check 'STARTSFI.LOG' and 'DEVTRACE.LOG': RFC error system QAS nr 01
function 'UPG_IS_SHADOW_SYSTEM' failed with code 3 key SYNTAX_ERROR:

OR

RFC error system BPQ nr 01
function 'UPG_IS_SHADOW_SYSTEM' failed with code 3 key DBSQL_SQL_ERROR:
SQL error SQL code: -150 occurred while accessing table DDFTX.

  • Error message set: 'Shadow instance couldn't be started, check 'STARTSFI.LOG' and 'DEVTRACE.LOG':

RFC login to system PRD ashost prdhost5 nr 02 gwhost prdhost gwservice sapgw02 failed with code 1 key RFC_COMMUNICATION_FAILURE:

  • 1EETQ399 Last error code set is: Shadow instance couldn't be started, check 'STARTSSC.LOG'and 'DEVTRACE.LOG': 
RFC login to system PE1 ashost SAPPRD01 nr 35 gwhost SAPPRD01
gwservice sapgw35 failed with code 2 key RFC_LOGON_FAILURE: Error TYPELOAD_NEW_VERSION occured. P1=ABAP-genera
1EETQ204 Upgrade phase "START_SHDI_SHD2" aborted with severe errors

  • EXECUTING /usr/sap/S68/DVEBMGS68/exe/sapcontrol -prot NI_HTTP -host saphost -nr 68 -function StartWait 300 10
18.08.2014 08:17:38
Start
OK
18.08.2014 08:18:19
StartWait
FAIL: Invalid Credentials
OR

FAIL: process disp+work Dispatcher not running

OR

FAIL: process enserver Enqueueserver not running

OR

FAIL: Timeout

OR

FAIL: process igswd_mt IGS Watchdog not running

OR

FAIL: process jcontrol J2EE Server not running

OR

FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()
In <DIR_INSTANCE/work/dev_icm trace file : ERROR => NiIBindSocket: could not delete file '/tmp/.sapstream65000'

  • M ***LOG Q0I=> NiPConnect2: <IP Address>:<port>: connect (146: Connection refused)
[/bas/741_REL/src/base/ni/nixxi.cpp 3325] 
M *** ERROR => NiPConnect2: SiPeekPendConn failed for hdl 121/sock 16 (SI_ECONN_REFUSE/146; I4; ST; <IP Address>:5XX19) [nixxi.cpp 3325]
M{root-id=28924A3168921EE3B8B1A89F6A70CF67}_{conn-id=00000000000000000000000000000000}_0
M *** ERROR => EncNiConnect: unable to connect (NIECONN_REFUSED) [encomi.c 447]


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Environment

  • SUM Update
  • SUM Upgrade
  • SUM SPS implemenation

Keywords

SUM, Software Update, Manager, Start, Stop, MAIN_SHDPREPUT/START_SHDI_PREPUT, MAIN_SHADOW/START_SHDI_FIRST, MAIN_SHDIMP/SUBMOD_SHD2_RUN/START_SHDI_SHD2, REV_PREPROC/STOP_SHDI_RES, MAIN_SWITCH/STARTSAP_TRANS, MAIN_NEWBAS/STARTSAP_NBAS, MAIN_NEWBAS/STARTSAP_PUPG, MAIN_NEWBAS/STARTSAP_TBUPG, FAQ, How-To , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CST-STS , Startup Service , How To

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