SAP Knowledge Base Article - Preview

2455653 - Standard Reports are not getting populated anymore

Symptom

  • You are running SAP Contact Center and can access the Standard Reports without any issues
  • There were some system changes and now you've noticed that the Standard Reports are not being populated anymore
  • The DTE logs are displaying the following information:
    • INF> Can't connect to CSS/BCMDBSRV\ACME_DSArea/ACME with (Login failed for user 'BCM\SOMEUSERNAME'
    • System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'BCM\SOMEUSERNAME'

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Environment

  • SAP Contact Center 7.0
  • MSSQL Server 2008/R2/2012/R2

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Database, BCM_DTE, DataTransformationEngine, Reporting, InvalidOperationException, DSArea_DSN, Login failed, Net=dbmssocn SQL Serve , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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