2455597 - Error: No suitable text provided to send incident to SAP - Solution Manager | SAP Knowledge Base Article

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2455597 - Error: No suitable text provided to send incident to SAP - Solution Manager

Symptom

  • SAP Collaboration
  • Trying to send incident to SAP and failing: No suitable text provided to send incident to SAP
  • User did maintain the Additional Information > Information for SAP when using guided procedure to send to SAP
  • On Confirm and Send screen, the value from Information for SAP was removed
  • Notice in the Text assignment block, the logged in user has no access to add text type of Information for SAP:

    textAB.png

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SOLMAN, ITSM, IT Service Management, SMIN, ZMIN , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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