SAP Knowledge Base Article - Preview

2455524 - ERMS: Additional attributes required to prevent endless loops caused by auto reply E-Mails

Symptom

ERMS Auto reply emails are causing endless loop, although you have defined rules based in attributes "Auto-Response-Suppress", "Auto-Submitted"  (SAP Note: 1900772 , KBA 1861686 ).

Auto reply e-mails are coming from a Unix environment (Mail server is not a MS Exchange server).


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

EML_HDR_XAUTOS EML_HDR_AUTSUB Delivered-To X-Loop  Precedence: Bulk , KBA , CRM-IC-EMS , E-Mail Response Management System , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-UNI , Agent Inbox , How To

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