2455499 - Error: "Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied / soap_check_permission authentication" while metric collection by Extractor framework not working - Solution Manager 7.2 | SAP Knowledge Base Article

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2455499 - Error: "Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied / soap_check_permission authentication" while metric collection by Extractor framework not working - Solution Manager 7.2

Symptom

In the Diagnostics Agent UI http://host:port/smd/AgentAdmin -> Select the Diagnostics Agent affected -> Download logs -> e2emai.log files you see the following error:

[Thread[ExRun:e2emai:jobmgr_3,5,e2emai:jobmgr:ExecTG]] Error [MAIJobObserver] ERROR occurred for metric collection 00000000000000000008[com.sap.smd.mai.model.collector.SAPControlWSCollector].
[EXCEPTION]
com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Permission denied
at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:126)
at com.sun.proxy.$Proxy64.abapReadSyslog(Unknown Source)
at com.sap.smd.mai.model.collector.SAPControlWSCollector.abapReadSysLog(SAPControlWSCollector.java:1089)
at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:198)
at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
at java.lang.Thread.run(Thread.java:763)
Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:117)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:108)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:78)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:110)
at com.sun.proxy.$Proxy64.abapReadSyslog(Unknown Source)
at sun.reflect.GeneratedMethodAccessor159.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:92)

In the SAP Host Agent Log file sapstartsrv.log in /usr/sap/hostctrl/work/ (UNIX) or C:\Program Files\SAP\hostctrl\work\ (Windows) you see the following error:

helper exit with return code 254

*** ERROR => soap_check_permission authentication: ( daaadm, GetComputerSystem ) FAILED [DefaultOpera 163]

*** ERROR => Invalid Credentials [DefaultOperationCredentialAuthenticator.cpp 188]

*** ERROR => Webmethod GetComputerSystem failed: Invalid Credentials [saphostcontr 1670]


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Environment

Solution Manager 7.2

SAP Host Agent

Product

SAP Solution Manager 7.2

Keywords

[Thread[ExRun:e2emai:jobmgr_3,5,e2emai:jobmgr:ExecTG]] Error [MAIJobObserver] ERROR occurred for metric collection [com.sap.smd.mai.model.collector.SAPControlWSCollector]. [EXCEPTION]
com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Permission denied Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied com.sap.smd.mai.model.collector.SAPControlWSCollector *** ERROR => soap_check_permission authentication: ( daaadm, GetComputerSystem ) FAILED [DefaultOpera 163] *** ERROR => Invalid Credentials [DefaultOperationCredentialAuthenticator.cpp 188] *** ERROR => Webmethod GetComputerSystem failed: Invalid Credentials [saphostcontr 1670] , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , BC-CCM-HAG , Host Agent , Problem

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