2455451 - How to troubleshoot performance, connection lost issues and/or outages in Contact Center | SAP Knowledge Base Article

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2455451 - How to troubleshoot performance, connection lost issues and/or outages in Contact Center

Symptom

  • SAP Contact Center performance issues
  • All calls are disconnected for unknown reasons
  • Connection lost between different Virtual Units
  • NEAR_FAILURE messages at HAC log
  • There are some errors in the SAP CCtr logs similar to the following ones:
    • very close to timing out - [X] seconds to timeout of [10] seconds
    • ERR> Lost connections to all CDs/ETCs
    • [NEAR_FAILURE] messages at HAC log

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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, outage slow drop cut disconnection lost connection broken interrupt bottleneck performance benchmark troubleshooting wireshark, window monitoring, logging wizard, performance, network , KBA , CRM-CCI , Contact Center Infrastructure , How To

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