- Accept button blinks but when the agent clicks to accept the call, nothing happens
- Calls are visible in CDT only for a brief moment after which the agent gets an abandoned call
- ICI trace displays <reroute> messages triggered from CRM
- SAP Contact Center 7.0
- SAP Customer Relationship Management 7.0
- SAP enhancement package 1 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0
- SAP enhancement package 3 for SAP CRM 7.0
rerout, rerouting, call, rejected, SOAP, phoneCallChanged, altering, SAP Contact Center, BCM, blinking, accept, reject, CRM-CCI, CRM-IC-CHA-TEL , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-CHA , Communication Channels , CRM-CCI , Contact Center Infrastructure , Problem
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