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2453698 - Opening License Management Tab in Solution Manager leads to 500 Internal server error

Symptom

  • When selecting the License Management tab under Change Management in SM_Workcenter the  page times out with an error and the following dump is written to ST22.

Runtime Errors UNCAUGHT_EXCEPTION
Except. CX_AGS_MK_RUNTIME
ABAP Program CL_AGS_MK_LIC_MNGT============CP


Short text
An exception occurred that was not caught.

The exception 'CX_AGS_MK_RUNTIME' was raised, but it was not caught anywhere
along
the call hierarchy.

Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program
'CL_AGS_MK_LIC_MNGT============CP' has to be
terminated.

There are references to 

Cannot retrieve CIM Instances from the CIM Reference

'SAP_SoftwareComponent.ElementTypeID= 000123456789

The occurrence of the exception is closely related to the occurrence of
a previous exception "CX_LMDB_OM_CIM_ERR", which was raised in the program
"CL_LMDB_CIM_PERS_DB===========CP",
specifically in line 30 of the (include) program
"CL_LMDB_CIM_PERS_DB===========CM012".
The cause of the exception was:

No such instance (no hash/handle):


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Environment

SAP Solution Manager 7.1 

Product

SAP Solution Manager 7.1

Keywords

CL_AGS_MK_LIC_MNGT============CP, UNCAUGHT_EXCEPTION, CX_AGS_MK_RUNTIME, AP_SoftwareComponent.ElementTypeID, CIM Instances, "CX_LMDB_OM_CIM_ERR", CL_LMDB_CIM_PERS_DB===========CP" , License Management, No such instance (no hash/handle), SM_workcenter , KBA , SV-SMG-LIC , License Management / Maintenance Certificate , SV-SMG-LDB , Landscape Management Database (LMDB) , Problem

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