SAP Knowledge Base Article - Preview

2452952 - Calls are allocated to non-skilled agents after 10 minutes of queueing - SP10

Symptom

  • Calls are allocated to non-skilled agent after 10 minutes of queueing
  • In CEM log, you can see some statements like:
    DBG> QueueCall.__init__ : Non-fixed skill requirements expire 2017-04-03 11:35:16.43 : 'ContactId': '0CD128C385A22A4898E1E82BA82ADA1C'

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Environment

SAP Contact Center 7.0.10

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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