SAP Knowledge Base Article - Preview

2451410 - Error MOB06031 in SAP BI Mobile App on Android 7 using HTTPS connection

Symptom

  • Below error appears while attempting to login to SAP BI App on Android 7 using HTTPS connection:
    Connection to the server could not be established; try again or contact your administrator (MOB06031)
  • Below error is found in SAP BI App Client Log file:
    java.lang.RuntimeException: Failed to load certificates from KeyStore

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Environment

  • SAP BusinessObjects BI Platform 4.x
  • SAP BI App: 6.2.18
  • Android 7
  • HTTPS connection

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Mobile 6.0.0 for Android

Keywords

SAPBO BusinessObjects Business Objects Mobile Android 7.1.1 client MOB 06031 , KBA , MOB-APP-BI-AND , BI Mobile on Android , Bug Filed

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