2450712 - Unable to open document with ECL Viewer SAPGUI 7.4 patch 12 | SAP Knowledge Base Article

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2450712 - Unable to open document with ECL Viewer SAPGUI 7.4 patch 12

Symptom

  • When trying to open a PDF document with ECL Viewer, an error message is returned: "Unable to open document".
  • This only happens in SAPGUI 7.4 patch 12.
  • This issue is not reproducible on SAPGUI 7.4 patch 11.
  • Running an Automation and Control manager trace in the front-end shows that the document is being created in the front-end:
                       <53=Automation :   CALL METHOD "OpenFileByType" OF [#42/0x1B25D034/202/EAIWeb.webviewer2D.1]
                        #0: STRING[61 bytes] "C:\Users\xxxx\AppData\Local\SAP\SAP GUI\tmp\xxxxxx.pdf"
                        #1: STRING "application/pdf"

  • But the document cannot be opened in the front-end:

    Capture.JPG




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Environment

SAP GUI for Windows 7.4 patch 12.

Product

SAP ERP 6.0

Keywords

ECL Viewer, patch 12, unable to open document , KBA , BC-FES-GUI , Graphical User Interface , CA-DMS-EAI , EAI , Problem

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