SAP Knowledge Base Article - Preview

2449605 - ITSM - Transaction sm_crm performance problem


  • You use Solution Manager ITSM and you find that when there are several calls to in sm_crm the Web UI hangs during an unusual long time.
  • When trying to create incident, the WEB UI hangs.
  • You call to sm_crm and you get WebUI 500 Connection Timed Out.
  • When trying to save an incident it takes a long time and some times getting timeout error.
  • WebUI 500 Connection Timed Out on Business Role Load



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


Performance, TSTR, TSTR_GENERATE, Deadlock, st12, Wait Sleep, TTSTRCOMP, create incident, SM50, table, freezing, stuck, SLA,  time stream, timestream, Unable to save Incident, WebUI, 500, Connection, Time, Out, Business Role Load, , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , BC-SRV-TIM-TS , Time streams , Problem

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