2449244 - SAP CCtr: Unsuccessful account search for inbound phone call | SAP Knowledge Base Article

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2449244 - SAP CCtr: Unsuccessful account search for inbound phone call

Symptom

No Account identification occurs when an inbound call is received at IC Web client

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

BP Account OII Country code dial identification search found inbound ICI fail unsuccessful PBX gateway SIP hardphone , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To

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