2449137 - OS Command DumpKPIs fails with error 'Enterprise authentication could not log you on. Please make sure your logon information is correct.' | SAP Knowledge Base Article

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2449137 - OS Command DumpKPIs fails with error 'Enterprise authentication could not log you on. Please make sure your logon information is correct.'

Symptom

The command DumpKPIs triggered by the Introscope Host Adapter to collect the BOE KPIs information fails with error:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<KPI>
<Error>Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
</Error>
</KPI>

The following picture describes the error when testing the command in the 'OS Command Console':

dump_kpis_authentication_error.png

Due to the above error, the BOE_KPIs are not available in the Introscope for the BOE server.


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Environment

  • SAP Solution Manager 7.10 and 7.20
  • SAP Solution Manager Diagnostics

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , SV-SMG-DIA-WLY-HST , Host Adapter , Problem

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