SAP Knowledge Base Article - Preview

2448788 - Current Day / Ref. Day in Online monitoring

Symptom

When checking the section Current Day/Ref Day in Online Monitoring, the count of Arrived emails for the reference day is not correct.


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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