- Location based routing does not work correctly
- When the user is added to a certain location, all patterns starting with '+' do not seem to work
- For example, number +44 (234) ### #### is not being routed to an appropriate country
- Note, the symbol is not exclusive to '+' pattern. For instance, numbers starting with '0' pattern could also experience this particular issue
- Also there do not seem to be any generic 'ghost' switching rules
SAP Contact Center 7.0
SAP Business Communications Management 5.5
Location, based, routing, numbers, pattern, '+', routed properly, rule, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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