2447319 - Incident Management: SLA configuration hints for SAP Solution Manager | SAP Knowledge Base Article

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2447319 - Incident Management: SLA configuration hints for SAP Solution Manager

Symptom

You need to learn how to do the  SLA configuration for SAP Solution Manager 7.1


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Environment

SAP Solution Manager 7.1 and above

Keywords

ITSM, SLA, SOlution Manager 7.2, Service Level agreement, SOLMAN, IRT, MPT, SOLMAN_SETUP, time, crm web ui, warning, exceeded, escalation, reporting, monitoring, bw dashboard, OLA, UC management, processing time, determination, duration, service profile, response time, crmv, srqm, datsta , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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