2447261 - CRM Portal Integration - Guided Answers | SAP Knowledge Base Article

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2447261 - CRM Portal Integration - Guided Answers

Symptom

The following Guided Answers decision tree will assist you with issues regarding to integration of CRM into SAP Enterprise Portal.


Errors investigated in the decision tree:

  • JavaScript error when Import CRM Business Role XML   #java.lang.ClassCastException
  • RFC connection between CRM and portal is not correctly configured
  • Application component not found in XML file generation
  • Access is denied. scripts.js
  • The device "standards" cannot be used in the IE compatibility view (Note 1586993)

Issues investigated:

  • WebUI L-Shape
  • Import SAP Business XML Role
  • External and Tight integration, iView mode
  • Rendering issues in Compatibility mode. Edge / Standad mode.
  • Launch in new window. Display in separate headerless portal window (Standard mode)
  • Logoff, Save, Cancel, Edit buttons
  • Session Timeout Counter and Cancel Search
  • Session logoff

Read more...

Environment

  • SAP Customer Relationship Management 7.0  
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0  
  • SAP enhancement package 1 for SAP CRM 7.0  
  • SAP enhancement package 2 for SAP CRM 7.0  
  • SAP enhancement package 3 for SAP CRM 7.0  
  • SAP enhancement package 4 for SAP CRM 7.0  
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Guided Answers, CRM, WebUI, CRM_UI_START, crm-ext-integration , KBA , CA-WUI-EP , UI Portal Integration , CA-WUI , WebClient UI , Problem

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