SAP Knowledge Base Article - Preview

2447074 - ITSM - SET_PREDOC not working with Problem Management

Symptom

You use Solution Manager ITSM, you want to configure SET_PREDOC functionality for Incidents (SMIN/ZMIN transaction types) as source type and problems (ZMPR/SMPR transaction types) as target type.

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SMPR, ZMPR, YMPR, Predecessor Document, Sucessor Document, ChaRM-Like Flow, SET_PREDOC not setting the status, ITMS, problem report , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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