SAP Knowledge Base Article - Preview

2446512 - Setting email format to "Text", emails are still sent in "HTML" format.

Symptom

After installing hotfix 7.0.9.22, changing email format from "Text" to "html" does not work. Emails are sent in "html" format, despite the specified settings configurations. Selecting "Text" only disables the text-formatting tools in CDT.


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Environment

SAP Contact Center 7.0.9.22

Product

SAP Business Communications Management 5.5

Keywords

email, emails, html, HTML, text, TEXT, format, replying to emails, wrong format, body , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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