After installing hotfix 22.214.171.124, changing email format from "Text" to "html" does not work. Emails are sent in "html" format, despite the specified settings configurations. Selecting "Text" only disables the text-formatting tools in CDT.
SAP Contact Center 126.96.36.199
email, emails, html, HTML, text, TEXT, format, replying to emails, wrong format, body , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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