2446448 - Accessing shared E-Mail boxes in Office365.com from SAP Contact Center | SAP Knowledge Base Article

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2446448 - Accessing shared E-Mail boxes in Office365.com from SAP Contact Center

Symptom

  • You are running SAP Contact Center Support Pack 10
  • You are trying to access shared mail boxes in Office365.com with MAPI using format "\" but CEM is getting the folowing errors:

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Environment

SAP Contact Center 7.0 Support Pack 10 and up

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, imaplib.error, EXC, login , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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