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2446382 - Starting / Stopping of servers in a cluster has no effect on the state of the servers- BI 4.x

Symptom

  • Using ./stopservers or ./startservers, CCM (Central Configuration Manager) or the CMC (Central Management Console) to stop / start the servers has no effect, the servers and still running and show no sign of stopping other than the 'stopping' state in CMC
  • E2E trace of stopping a server in the CMC stops at the following line:
    cms_EXAMPLECMS.CentralManagementServer|RegisterAuditee: <EXAMPLECMS>.APS.Core, <EXAMPLECMS>, IOR:<IORVALUEHERE>
  • Depending on which CMS a user has a session with in a clustered environment - different session numbers can be seen in CMC -> Sessions
  • Auditing thread utilization is at 100% seen in CMC -> Auditing
  • No data being inserted into the Auditing database, CMS trace from startup reveals it hangs at the following query:
    DELETE FROM ADS_EVENT_DETAIL WHERE Event_ID IN (SELECT Event_ID FROM ADS_EVENT WHERE Start_Time < DATE '1917-03-17' AND Cluster_ID = 'Fm10.lWxiggATR8AAGAXrZMAAFBWsHv0')
  • With two user sessions being open on different CMSs (CMS 1 and CMS 2) in the cluster (verified in CMC -> Sessions):

    Changing a folder name in a CMS 1 session results in no change seen in the CMS 2 session.
    Changing a folder name in a CMS 2 session results in the change being seen in CMS 1 session.

    Same behaviour can be seen for changing any folder name or any property (eg. trace level on a server)

    E2E trace of the above reveals the following:

    Changing a folder name in a CMS 1 session results in no change seen in the CMS 2 session.
    cms_<CMS1>.CentralManagementServer|Remote server(<CMS2>:6400) has something to notify!
    cms_<CMS1>.CentralManagementServer|[UID=0;USID=0;ID=2872561 ] Remote server(<CMS2>:6400) has notified 2872561

    Changing a folder name in a CMS 2 session results in the change being seen in CMS 1 session.
    cms_<CMS2>.CentralManagementServer|Remote server(<CMS1>:6400) has something to notify!
    cms_<CMS2>.CentralManagementServer|[UID=0;USID=0;ID=2872561 ] Remote server(<CMS1>:6400) has notified 2872561
    cms_<CMS2>.CentralManagementServer|(ObjectSubsystem.cpp:5317) [UID=0;USID=0;ID=2872561 ] CObjectSS::NotifyObjectsChangedInternal() call GetObjectsInternal for (id=2872561)

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Oracle Real Application Cluster
  • Windows
  • Linux / Unix
  • Clustered environment

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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