SAP Support asked you to provide a collection of the relevant diagnosis files (also known as "full-system-info-dump").
You try to collect the files via command line with a command like 'python fullSystemInfoDump.py [--days=<number_of_days>]'.
This command fails with the following error:
Traceback (most recent call last):
File "/usr/sap/SID/HDB01/exe/python_support/fullSystemInfoDump.py", line11, in <module>
from hdbcli import dbapi
"/hana/shared/SID/exe/linuxx86_64/HDB_1.00.122.06.1485334242_3467891/python_support/hdbcli/dbapi.py", line 15, in <module>
ImportError: No module named pyhdbcli
- SAP HANA
diagnosis files, FSID , KBA , HAN-DB , SAP HANA Database , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.