SAP Knowledge Base Article - Preview

2445369 - Missing original ANUMBER when transferring call from Cisco to SAP CCtr

Symptom

The original ANUMBER is not showed on CDT screen, but the extension number from Cisco hard phone


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 SIP INVITE hard phone CISCO missing original root PSTN sipbridge from extension , KBA , CRM-CCI , Contact Center Infrastructure , How To

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