- You are using RTI (cloud) or TMI interface
- A task is created and a "Required Agent" is specified
- The expectation is that if the required agent is not available after a period of time, the task in question should be routed to the next available agent
SAP Contact Center 7.0.10
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 126.96.36.199, 7.0.4, 188.8.131.52, 7.0.5, 7.0.6, 184.108.40.206, System Configurator, Task Manager, item.responsible , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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