SAP Knowledge Base Article - Preview

2444656 - BP Phone Numbers are getting deleted during move-in

Symptom

After performing a "move-in" or "move to other premise", the phone number from the business partner (BP) is deleted.


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Environment

  • SAP CRM-IU - CRM for Utilities
  • SAP IS-U/CCS - Industry Solution for Utilities / Customer Care & Service

Product

SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP ERP all versions

Keywords

Einzug Adreßabhängige Adreßunabhängige Kommunikationsdaten Telefonnummer , KBA , CRM-IU-IC , Interaction Center , IS-U-CS-BT-IO , Move-in, Move-out , Problem

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