SAP Knowledge Base Article - Preview

2444383 - Tomcat hangs (/BOE/CMC unresponsive) - BI4.x

Symptom

  • Tomcat completely stuck / unresponsive - /BOE/CMC or /BOE/BI not responding
  • Tomcat stderr logs show:

    INFO [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.webresources.Cache.backgroundProcess The background cache eviction process was unable to free [10] percent of the cache for Context [/explorer] - consider increasing the maximum size of the cache. After eviction approximately [56,921] KB of data remained in the cache.

    WARNING [http-nio-8080-exec-83] org.apache.catalina.webresources.Cache.getResource Unable to add the resource at [/index.jsp] to the cache because there was insufficient free space available after evicting expired cache entries - consider increasing the maximum size of the cache

    WARNING [http-nio-8080-exec-84] org.apache.catalina.webresources.Cache.getResource Unable to add the resource at [/config.jsp] to the cache because there was insufficient free space available after evicting expired cache entries - consider increasing the maximum size of the cache


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Tomcat 8 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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