2444022 - How to choose a correct Component for Agentry Products in ONE Support Launchpad - SMP/Agentry | SAP Knowledge Base Article

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2444022 - How to choose a correct Component for Agentry Products in ONE Support Launchpad - SMP/Agentry

Symptom

If our customers want to open an incident for Agentry products, they need to know which component and subcomponent to choose and search KBA/Notes successfully for assistance.

By choosing the incorrect component, they cannot find the useful information and incidents would be dispatched to the wrong Product Support area.


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Environment

  • SAP Mobile Platform 3.x
  • SAP Agentry Client
  • SAP Agentry Editor
  • SAP Work Manager
  • SAP Inventory Manager
  • SAP Sales Manager
  • SAP Service Manager
  • Agentry Add-On

Product

SAP CRM Service Manager all versions ; SAP ERP 6.0 ; SAP Inventory Manager all versions ; SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Sales Manager all versions ; SAP Work Manager all versions

Keywords

SMP, Agentry, Work Manager, Sales Manager, Service Manager, Inventory Manager, Add On, Client, Editor, Component , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , How To

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