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2443697 - Cannot start TREXAdmin.bat

Symptom

TREXAdmin.bat does not start. When attempting to start it, it shows the following output in the console:

>trexadmin
Traceback (most recent call last):
File "<string>", line 1, in ?
File "D:\usr\sap\<SID>\TRXnn\exe\python_support\TREXAdmin.py", line 19, in ?
import topoView
File "D:\usr\sap\<SID>\TRXnn\exe\python_support\topoView.py", line 17, in ?
import TrexAdminTool
File "D:\usr\sap\<SID>\TRXnn\exe\python_support\TrexAdminTool.py", line 25, in ?
import alertserver
File "D:\usr\sap\<SID>\TRXnn\exe\python_support\alertserver.py", line 12, in ?
import traceback, cStringIO, socket, SocketServer, BaseHTTPServer, smtplib
File "D:\usr\sap\<SID>\TRXnn\exe\Python\lib\smtplib.py", line 49, in ?
from email.base64MIME import encode as encode_base64
ImportError: No module named base64MIME


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Environment

  • Windows Server 2008 or 2012.
  • TREX 710 Revision 71 or newer.

Keywords

module, base64MIME, C++,  traceback, cStringIO, socket, SocketServer, BaseHTTPServer, smtplib , KBA , BC-TRX , TREX , Problem

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