2443248 - CRM IC: Agent Inbox search returns E-Mails from org units not listed in "Assigned To" field | SAP Knowledge Base Article

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2443248 - CRM IC: Agent Inbox search returns E-Mails from org units not listed in "Assigned To" field

Symptom

  • Responsible groups for E-Mails differ from selected "Assigned To" org units in agent inbox result list
  • More E-Mails than expected are found in agent inbox - E-Mails are assigned to other organizational units than listed in "Assigned to" dropdown list box
  • Agent inbox filtering the data differently than expected with regard to organizational unit(s)

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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-EMS , E-Mail Response Management System , Problem

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