SAP Knowledge Base Article - Preview

2442380 - How to get Restful Interfaces responses in JSON format rather than XML

Symptom

While testing the new Restful Interfaces like RMI, RCI, LRI, DPI and RTI the response received is only in a XML format rather than JSON as described in decribed in the online documentation foud at https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/Cloud/en-US under "Integrations".
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Environment

SAP Contact Center 7.0 - Cloud Edition 1702 and up

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, Json, Contact Center, XML Format, Restful Interfaces, Response , KBA , xml , bcm , rci , rmi , contactcenter , contactcentre , integrations , json , lri , dpi , CRM-CCI , Contact Center Infrastructure , Problem

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