While testing the new Restful Interfaces like RMI, RCI, LRI, DPI and RTI the response received is only in a XML format rather than JSON as described in decribed in the online documentation foud at https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/Cloud/en-US under "Integrations".
SAP Contact Center 7.0 - Cloud Edition 1702 and up
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 188.8.131.52, 7.0.4, 184.108.40.206, 7.0.5, 7.0.6, 220.127.116.11, Json, Contact Center, XML Format, Restful Interfaces, Response , KBA , contactcenter , rmi , bcm , integrations , xml , rci , json , dpi , contactcentre , lri , CRM-CCI , Contact Center Infrastructure , Problem
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