2441284 - Cannot activate tenant since its database connection is currently lost | SAP Knowledge Base Article

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2441284 - Cannot activate tenant since its database connection is currently lost

Symptom

Receiving continuous errors regarding DB connection problems and DB Timeouts, like the following:

Tue Jan 03 02:20:00 PST 2017: problem getting database connectionException message thrown was: Timeout waiting for idle object(enable 'db.pool.dumpThreadsOnConnectionError' to see complete thread dump)----------------------------------------
02:20:00,509 ERROR [Incoming-1,hybris-broadcast,hybrisnode-34] [] [Registry] cannot activate tenant <<master>> since its database connection is currently lost
02:20:00,509 ERROR [Incoming-1,hybris-broadcast,hybrisnode-34] [] [Registry] cannot activate tenant <<master>> since its database connection is currently lost
02:20:00,509 ERROR [Incoming-1,hybris-broadcast,hybrisnode-34] [] [Registry] cannot activate tenant <<master>> since its database connection is currently lost
02:20:00,510 ERROR [PooledThread[122]] [] [Registry] cannot activate tenant <<master>> since its database connection is currently lost02:20:00,575 ERROR [PooledThread[63]] [] [JDBCConnectionPool] ----------------------------------------

We receive alerts regarding DB Timeouts, the Database goes on lock and then the Hybris cluster fails.At this moment, we cannot reproduce this problem. The only solution is to restart the front-end Hybris instances.


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Environment

Hybris Platform version 5.3.0.11, clusters, DB: Oracle 11g (11.2.0.4)

Product

SAP hybris Commerce Suite 5.3

Keywords

clusters cannot activate tenant database connection lost JDBCConnectionPool , KBA , CEC-COM-CPS-WEB , CPS Store frontend, Web CMS, Accelerators (SAP Hybris) , Problem

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