2440966 - Crystal Report schedule completes successfully but email is not received. | SAP Knowledge Base Article

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2440966 - Crystal Report schedule completes successfully but email is not received.

Symptom

  • Crystal Report when scheduled shows status as successful, however email is not received.
  • 'Send to' email destination option works.
  • Receive following error in Job Server Child logs for schedule workflow :
    Destinations::DestDLL::load(): unable to load dll (progid[CrystalEnterprise.Smtp]location[D:/Crystalserver2016/SAP BusinessObjects Enterprise XI 4.0/win32_x86//dest_CrystalEnterprise_Smtp.dll]). Reason [Loading shared object failed. First tried to load library D:/Crystalserver2016/SAP BusinessObjects Enterprise XI 4.0/win32_x86//dest_CrystalEnterprise_Smtp.dll and failed because of error: [The specified procedure could not be found.]

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0/4.1/4.2 (BI)
  • Microsoft Windows Server 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

AJS, schedule, email, destination dll, smtp, BI, 4.0, 4.1, 4.2, email not sent, recieved, success, complete, Destinations::DestDLL::load():unable to load dll , Reason [Loading shared object failed. First tried to load library, dest_CrystalEnterprise_Smtp.dll and failed because of error: [The specified procedure could not be found.] , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

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