SAP Knowledge Base Article - Preview

2440868 - How to provision SAP Contact Center Data to be accessed by 3rd party Quality Monitoring Systems like Verint

Symptom

  • You have an integration with a 3rd party Quality Monitoring Solution, like Verint
  • SAP does not allow direct access to SAP Contact Center production database
  • Business needs to implement another option to allow 3rd party system direct access to non-production databases

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Environment

  • SAP Contact Center 7.0
  • Windows Server 2008/R2 (32/64bit), Windows Server 2012/R2  (32/64bit)
  • MSSQL Server 2008/2012 (32/64bit)
  • Verint/WorkForce Management Applications

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, database, migration, quality management, workforce, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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