2440813 - Word or Excel document attached to service desk incident get replicated to HP ALM but missing the extension. | SAP Knowledge Base Article

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2440813 - Word or Excel document attached to service desk incident get replicated to HP ALM but missing the extension.

Symptom

Word (.docx) or Excel (.xlsx) document attached to the incident, are missing the extension when replicated to HP ALM (extension is lost).


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Environment

SAP Solution Manager 7.1
SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-QC , Adapter for SAP Quality Center by HP , Problem

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