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2439413 - Diagnostics Agent installation stuck at kernel specification screen

Symptom

  • You are attempting to install Diagnostics Agent with Software Provisioning Manager (SWPM) and the installation does not get past the Software Package Browser step.
  • The status of each kernel package shows "Still missing" even after you provide the Kernel Media Path and click "Next"
    • No meaningful error message is displayed. 

screen1.png

  • Checking the sapinst_dev.log file, you just see info messages or warnings about the unpacking of the Kernel SAR files as shown below:
    • INFO 2017-02-06 15:53:12.939 (root/sapinst) id=modlib.jslib.childAppReturnNoOutput com.sap.sdt.ins.component.archive_extraction.SpecifyArchive
      Execution of the command "/tmp/sapinst_exe.23953.1486424891/SAPCAR -xvf <path to kernel media>/DATA_UNITS/K_720_U_LINUX_X86_64/DBINDEP/SAPHOSTAGENT.SAR, sapmanifest.mf hostagent.mf sapjvmmanifest.mf diagnosticsagent.mf" finished with return code 40.



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Environment

  • Diagnostics Agent

Product

SAP NetWeaver all versions

Keywords

RMOSSWPM10, sapinst, Software Provisioning Manager, Generic Options, SAPCAR, return code 40, error, unpacking, SAPEXE.SAR, SAPHOSTAGENT.SAR, SAPJVM6.SAR, SAPDIAGNOSTICSAGENT.SAR, Define Parameters, hangs,  RMOSSWPM, RMOS70SWPM, linux, unix, windows, doesn't resolve, specified, kernel DVD, , KBA , BC-INS , Inst.Tools - Use subcomponents; SAP Note 1669327 , BC-INS-NT , Installation Windows , BC-INS-UNX , Installation Unix , Problem

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