2439413 - Diagnostics Agent installation stuck at kernel specification screen | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2439413 - Diagnostics Agent installation stuck at kernel specification screen

Symptom

You are attemtping to install the Diagnostics Agent with SWPM and the installation does not get past the Software Package Browser screen. 
The status of each kernel package shows "Still missing" even after you provide the Kernel Media Path and click "Next". No meaningful error message is displayed. 

screen1.png

Checking the sapinst_dev.log file, you just see info messages or warnings about the unpacking of the Kernel SAR files as shown below:

INFO 2017-02-06 15:53:12.939 (root/sapinst) id=modlib.jslib.childAppReturnNoOutput com.sap.sdt.ins.component.archive_extraction.SpecifyArchive
Execution of the command "/tmp/sapinst_exe.23953.1486424891/SAPCAR -xvf <path to kernel media>/DATA_UNITS/K_720_U_LINUX_X86_64/DBINDEP/SAPHOSTAGENT.SAR, sapmanifest.mf hostagent.mf sapjvmmanifest.mf diagnosticsagent.mf" finished with return code 40.


Read more...

Environment

So far this issue was only observed when installing the Diagnostics Agent. 
The issue is not tied to an specific OS or Database.

Product

SAP NetWeaver all versions

Keywords

RMOSSWPM10, sapinst, Software Provisioning Manager, Generic Options, SAPCAR, return code 40, error, unpacking, SAPEXE.SAR, SAPHOSTAGENT.SAR, SAPJVM6.SAR, SAPDIAGNOSTICSAGENT.SAR, Define Parameters, hangs,  RMOSSWPM, RMOS70SWPM, linux, unix, windows, doesn't resolve, specified, kernel DVD, , KBA , BC-INS , Inst.Tools - Use subcomponents; SAP Note 1669327 , BC-INS-NT , Installation Windows , BC-INS-UNX , Installation Unix , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.