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2439312 - Crystal and Dashboard Cache Server show "Running with Errors"

Symptom

  • After starting the Server Intelligence Agent (SIA) and going to the Central Management Console (CMC), the servers Crystal Reports Cache Server and Dashboards Cache Server show "Running with errors"
  • After enabling the traces on the servers as shown for example in KBA 1804748, the issue appear to be related to the inability to spawn the Java Bridge (the cache servers call Java as part of their initialization process):
2017 01 10 19:33:22:040|ras21-core: Could not obtain processing subsystem, returning immediately
...
2017 01 10 19:33:22:040|ras21-core: Could not create Java Bridge
...
2017 01 10 19:33:22:041|ras21-core: Caught exception initializing java bridge
...
2017 01 10 19:33:22:041|ras21-core: Caught RASServerException: <RASServerException ( errCode=<ErrorFailure> message=<The Processing Subsystem could not be loaded. Please contact your system administrator.> rootCause=<RCIRAS1161> debugString=<Could not create Java Bridge> )>
  • Using KBA 1973270 to generate an strace on the service, the only problem that is identified is a "futex" that consistently times out (this is one example of the same futex failing on 120 occurences) around the time where the issue occur
34952|futex(0xfa5214, FUTEX_WAIT_BITSET_PRIVATE|FUTEX_CLOCK_REALTIME, 41, {1485184384, 865579000}, ffffffff) = -1 ETIMEDOUT (Connection timed out)

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 SP3
  • Red Hat Enterprise Linux (RHEL) 7.3

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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