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2438898 - ESS / MSS portal applications not working after upgrade to NW 7.XX

Symptom

  • After accesing the upgraded portal a portal runtime exceptions, like the one below is shown:
        com.sap.portal.pcm.Title                                                                                                                                    

     !  Portal runtime error
        An exception occured while processing your request. Send the exception ID to your portal administrator.
        Exception ID HH:mm_DD/MM/YY_ServerNodeID
        See log file for details
      
  • Upon checking the Default_Trace file for the exception id, the following stack trace is found:
    HH:mm_DD/MM/YY_ServerNodeID
    [EXCEPTION]
    com.sapportals.portal.prt.runtime.PortalRuntimeException: There is no portal component associated with the following context: pcd:portal_content/<PATH_TO_AFFECTED_CONTENT/<AFFECTED_CONTENT>
     at com.sap.portal.prt.component.PortalComponentContext.<init>(PortalComponentContext.java:93)
     at com.sap.portal.prt.component.PortalComponentContextFactory.createPortalComponentContext(PortalComponentContextFactory.java:185)
     at com.sap.portal.prt.component.PortalComponentContextFactory.getPortalComponentContext(PortalComponentContextFactory.java:82)
     at com.sap.portal.prt.component.PortalComponentContextFactory.getPortalComponentContext(PortalComponentContextFactory.java:55)
     at com.sap.portal.prt.component.PortalComponentRequest.getComponentContext(PortalComponentRequest.java:407)
     at com.sapportals.portal.pb.PageBuilder.createIviewProfile(PageBuilder.java:508)
     at com.sapportals.portal.pb.PageBuilder.createiView(PageBuilder.java:454)
     at com.sapportals.portal.pb.PageBuilder.createAndAddiViews(PageBuilder.java:285)
     at com.sapportals.portal.pb.PageBuilder.doOnNodeReady(PageBuilder.java:713)
    (...)
      
  • The portal was upgraded from a NW 7.0X to a 7.XX. For example, NW 7.01 to NW 7.50.

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Environment

  • SAP NW Enterprise Portal;
  • ESS / MSS (Empoyee Self Service / Manager Serf Service) portal add-ons.

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

ESS; MSS; NW 7.0X; upgrade; exception; , KBA , CA-MSS-HCM , Manager Self-service (HR) , EP-PIN-PRT , Portal Runtime , BC-PIN-PCD , PCD, Generic Layer Services , Problem

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