2437442 - Consult screen in the CRM IC Web Client does not display the dialpad | SAP Knowledge Base Article

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2437442 - Consult screen in the CRM IC Web Client does not display the dialpad

Symptom

The Consult dialog pop-up window is completely missing the dialpad as seen in the below screenshot (example):
CTI Issue.png


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0

Keywords

skins, missing dialpad, CONSULT,  javascript, ICCMP_CCS, crmcmp_ic_frame, CRM, Customer Relationship Management , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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