SAP Knowledge Base Article - Preview

2436823 - Send to SAP does not change "New" status

Symptom

You use Solution Manager ITMS to handle your incidents. When you execute the PPF Action Send to SAP, the incident remains in status New E0001. Nevertheless, the incident is sent to SAP.

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Environment

  • Solution Manager 7.1
  • Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

 SMIV_VAR_SEND_SAP,  SMIN_VAR_SEND_SAP,  ZMIV_VAR_SEND_SAP,  SMIN_VAR_SEND_SAP_AUTO, ZMIN_VAR_SEND_SAP_AUTO , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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