2436770 - Samsung smartphones are not ringing after some calls | SAP Knowledge Base Article

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2436770 - Samsung smartphones are not ringing after some calls

Symptom

After some calls some Samsung phones are going silent and the speaker is not usable with other applications as well.


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Environment

  • Afaria Server Version 7.00.9034.0 SP12 and earlier
  • Mobile Secure Version 6.60.11651.0 and Version 6.60.13502
  • Samsung Galaxy S5 Neo - Android Version 6.0.1
  • Samsung Galaxy A5 - Android Version 6.0.1
  • Samsung Galaxy S5 Mini - Android Version 5.1.1
  • Samsung Galaxy S4 Mini - Android Version 4.2.1

Product

SAP Mobile Secure 2.0

Keywords

samsung; ringtone; silent; call; loudspeaker; S4Mini; S5Mini; S5Neo , KBA , MOB-AFA , Afaria , Problem

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