2436105 - Chat transfer queues are not visible | SAP Knowledge Base Article

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2436105 - Chat transfer queues are not visible

Symptom

While doing a chat, queues are not visible to transfer the chat


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Environment

  • SAP Customer Relationship Management (CRM)
    SAP Customer Relationship Management 7.0
    SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

  

 

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

warm transfer chat session forward blind queues , KBA , CRM-IC-CHA-CHT , Chat Integration , How To

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