SAP Knowledge Base Article - Preview

2435017 - How to handle outbound calls with customers who have more than one contact number

Symptom

 You would like to handle call lists with customers that have more than one contact information, during the outbound campaign in SAP CCtr.


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Environment

SAP Contact Center 

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Handling customers that have more than one contact number, contacting customer once with two numbers, call list, Outbound campaign, how to, you would like to, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , How To

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