SAP Knowledge Base Article - Preview

2434869 - How to direct all media streams in your network passing through CCtr via Media Routing Server

Symptom

  • Your business requires you to direct all media streams (RTP) in your network passing through SAP Contact Center via Media Routing Server
  • You may experience intermittent network issues in your SAP Contact Center and would like to further investigate the issue at hand

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Diverting Media Streams (RTP) passing the SAP CCtr via Media Routing Scheduler (MRS), WireShark, how to, MRS, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , How To

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